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১০ পৌষ, ১৪৩২
১০ পৌষ, ১৪৩২

Privacy Policy

We, Welfare Technologies Services Limited (WTSL), are a company registered under the Bangladesh Companies Act 1994 with registration number C-161658/2020. We are committed to keeping your personal information safe and private. Our website welfarebd.org and the My Welfare app are covered by this Privacy Policy. Other rules, policies, or guidelines on our platform that apply to you are also part of this Policy.

Please read this Policy carefully before using our website, app, or services. By using the platform or giving your personal information you agree that we can collect, use, share, and store your information according to this Policy and other platform rules together called the Platform Terms. WTSL is not responsible for any issues that happen if you share information before reading this Policy. If you do not agree with how your information is collected, used, or stored you can access, change, or delete your information according to this Policy. If any information you provide breaks the Platform Terms WTSL can notify you, remove the information, and block your access to the platform if needed.

If you have any questions or complaints about this Privacy Policy please contact us at [email protected]

1. Definitions

  • We, Our, or Us: Refers to Welfare Technologies Services Limited, the creators and operators of this Privacy Policy, the Website, and the Application.
  • You, Your, Yourself, or User: Refers to any natural or legal person who accesses, uses, or interacts with the Website or Application.
  • Website: Refers to the official website welfarebd.org, created and managed by Welfare Technologies Services Limited.
  • App or Application: Refers to the My Welfare mobile application, developed and maintained by Welfare Technologies Services Limited.
  • Personal Information: Refers to any information that can be used to identify an individual, which we may collect from you while you use our Platform, Website, or Application.
  • Third Parties: Refers to any website, company, organization, or individual other than the user and the creator (Welfare Technologies Services Limited) of the Website or Application.

2. Overview

We respect your personal information and are committed to keeping it safe. Any information that can identify you (Personal Information) that you share with us will be stored and managed carefully. This includes your name, address, email, phone number, and other contact details. For some services, we may also ask for additional details such as bank information, date of birth, or National ID (NID).

Our services include Smart Education (SE) Services, Smart Agriculture (SA) Program, Community Social Services (CSS), Sustainable Development Policy (SDP), Social and Economic Development Policy (SEDP), Poverty Alleviation Policy (Muidhan), Smart Government (SG), Community Inclusion (OIC), and Digital e-Value Services.

This Privacy Policy also applies to people who are not registered members, including visitors who browse or view pages on our website. If you choose to link your social-media accounts with our platform, we may collect information directly from those accounts.

3. Controller

WTSL is the controller of your personal information and is responsible for protecting the data we collect when you use our platform or services. The types of personal information we collect are described below.

4. User-Provided Information

When you download, register, or use our Application, Website, Services, or Products, we collect the information you provide. This information helps us deliver our services effectively and improve your overall experience. When you register, you typically provide:

  1. Basic personal details: such as your name, age, email address, home address, phone number, password, and educational qualification.
  2. Transaction-related information: such as purchases, responses to offers, or downloads from our platform.
  3. Support-related information: when you contact us for help or inquiries.
  4. Activity information: such as the content or data you enter while using the Application or Services, including questions, discussions, or tests.

All of this is treated as Personal Information. We may use this information to:

  1. Send important notices and service updates.
  2. Share offers or promotional messages.

If we ever need additional information to verify your identity, we will request your consent before collecting it. We make no distinction between the devices you use to access our platform, as long as you log in with your own credentials.

Important: To use the Application, Website, or Services fully and to ensure your information is properly recorded, you must log in with your own credentials.

5. Automatically Collected Information

Our Application and systems may automatically collect certain data such as your device ID, IP address, browser type, operating system, and other technical details needed to deliver our services. We may collect additional information only with your consent, similar to how most mobile applications operate. When you make payments, we rely on trusted third-party payment processors and gateways. These providers handle your payment securely and do not store or use your personal information for any other purpose.

We are committed to protecting your privacy and ensure that your data is collected, stored, and used responsibly, safely, and transparently.

6. How Information Is Collected

We collect personal information only for clearly defined purposes related to our services, or for other compatible uses permitted by law or with your consent. Information is gathered fairly and transparently, with your knowledge or approval. We collect only what is necessary, store it securely, and keep it only for as long as required.

We take care to ensure that all personal data we handle is accurate, complete, and up to date. Your privacy matters to us, and we are committed to managing your information responsibly, safely, and ethically.

7. Cookies

We use data-collection tools such as cookies on certain pages of our website and applications. Cookies are small files stored on your device that help us provide a smoother and more personalized experience. Some website or app features may not function properly unless cookies are enabled.

Cookies help us:

  1. Deliver information and services relevant to your interests.
  2. Recognize registered or logged-in users.
  3. Analyze usage patterns to improve our services.

Third-party providers, including Google, may also use cookies to display ads based on your interests when you visit our website. You can control this by managing your ad preferences or opting out of interest-based advertising. To disable DoubleClick cookies, visit Google’s ad settings or go to aboutads.info to manage your preferences.

We respect your privacy and ensure that all collected data is handled responsibly, securely, and used only for legitimate purposes.

8. External Links on Website

Our app and website may contain links to other websites, content, or resources. These external sites are not operated or controlled by us. By using these links, you acknowledge that we are not responsible for the content, availability, or any damages that may result from accessing them. We do not endorse or guarantee any information, products, or services found on third-party websites.

External websites and service providers may have their own privacy policies that determine how your personal data is collected and used. We encourage you to review those policies carefully before sharing any information.

We may also work with third-party advertising partners who collect limited data to show ads based on your interests. We ensure that any data collected on our website is managed responsibly, securely, and ethically.

9. Information Use and Disclosure

We use your information to deliver and improve our services. Your contact details may be used to communicate with you when needed. Your IP address may be used to:

  1. Diagnose and resolve technical issues on our servers.
  2. Manage and enhance our website and applications.
  3. Analyze general user demographics.
  4. Prevent fraud and unauthorized access.

If our company merges with or is acquired by another organization, you will be notified before any transfer of your information. Notices may be sent by email or displayed on our website. We may share your personal information with third parties only in limited situations, such as:

  1. Complying with court orders or legal obligations.
  2. Preventing harm, fraud, or financial loss.
  3. Investigating illegal activity or violations of our Terms of Service.

We handle all personal data—such as your name, address, phone number, email, country, or business information—responsibly, securely, and in line with applicable laws.

10. Confidentiality

Some information on this app and website may be confidential. You may not share or disclose such information without our prior written consent.

We respect your privacy and do not sell, share, or rent your personal information to any third party. We also do not send unsolicited emails. Any communication from us will relate only to services or products you have chosen to receive.

Your information is handled with care and kept confidential in accordance with applicable laws and recognized privacy standards.

11. Disclosure of Your Information

We take your privacy seriously and follow industry standards to protect your personal information. However, we cannot guarantee that your data or communications will always remain completely private due to legal and technical limitations. We do not sell or rent your personal information to third parties. Still, there are limited situations where your information may be shared:

  1. External Service Providers: Some optional services on our website are provided by third-party partners. When you use these services, their privacy policies govern how your information is handled.
  2. Corporate Entities: Your information may be shared with our parent, subsidiary, or affiliated companies to help deliver services, improve user experience, and manage operations.
  3. Business Transfers: If our company or part of it merges with or is acquired by another entity, your information may be transferred as part of that process. You will be informed if such a transfer occurs.
  4. Legal Compliance: We may share personal information with law-enforcement or government agencies as required by law, or to prevent fraud, intellectual-property violations, or other unlawful acts.

We handle all information responsibly and use it only for lawful purposes in line with applicable data-protection laws and standards.

12. Accessing and Reviewing Your Information

You can access and update the information you provide when registering on our website or app. This includes details such as your address, postal code, country, phone number, and other necessary information. We may retain some records of the information you request to delete for legitimate reasons, including dispute resolution, enforcing our terms and conditions, or meeting legal obligations.

Please note that, due to technical and legal limitations such as data backups, it may not be possible to remove all personal information completely from our systems. We will, however, make every reasonable effort to honor your request and ensure that any retained information is handled securely and used only as necessary.

13. Other Information Collectors

This Privacy Policy applies only to how we collect, use, and protect your information. It does not cover the practices of other websites, apps, or services you may interact with. Third-party advertisers, service providers, or platforms you access through our services operate under their own privacy policies. We do not control how these parties collect, use, or safeguard your data.

Before sharing any personal information with third parties, review their privacy policies carefully and ensure you understand how your information will be handled.

14. Security

We treat your data as a valuable asset and take all reasonable steps to protect it from loss, misuse, or unauthorized access. Our systems use industry-standard technologies and security protocols to safeguard your information both within and outside our organization. We strongly advise against sharing sensitive details such as credit-card or bank-account information through our website or app. For such exchanges, use secure offline or direct-communication methods.

Although we follow recognized best practices to secure your data during transmission and storage, no online system can offer absolute protection. By using our services, you acknowledge that certain risks may exist beyond our control.

15. Disclaimer

We take your privacy seriously and use industry-standard measures to protect your information. However, we cannot guarantee complete privacy of your communications or personal data, including sensitive information such as credit-card or bank-account details.

By using this app and website, you acknowledge and accept that you are responsible for your actions and for any risks associated with using this website, the internet, and your devices.

16. Disputes and Jurisdiction

Any claims arising from this policy, including those related to rights, refunds, or compensation, will be addressed through a two-step alternative-dispute-resolution process:

  1. Mediation: If a dispute arises, an impartial third party will be selected to mediate. Each party may propose a mediator, and if both agree on one, that mediator will handle the case. If the proposed mediators cannot reach an agreement, the Company may make the final decision. Mediation is non-binding, but both parties are expected to make reasonable efforts to follow the mediator’s recommendations.
  2. Arbitration: If mediation is unsuccessful, the dispute will proceed to arbitration, which is final and binding. Each party appoints one arbitrator, and a third arbitrator will be jointly selected by the first two. Arbitration will take place in Chattogram, Bangladesh. The arbitrators’ decision is final, and both parties are legally bound to comply.

If alternative-dispute resolution does not resolve the matter, the dispute may be brought before the courts of Chattogram, Bangladesh.

17. Questions, Suggestions, and Complaints

If you have an unresolved issue with our customer service or wish to report a concern, please contact our Customer Service Officer at [email protected]. We are committed to addressing your questions, suggestions, and complaints promptly and professionally.

18. Notice of Amendments and Changes to Privacy Policy

Our services are continually evolving, and this Privacy Policy may be updated from time to time. We reserve the right to modify the policy as necessary without prior notice. By continuing to use this website and its services, you agree to be bound by the latest version of the Privacy Policy. We strongly recommend reviewing the policy regularly. If you do not agree with any changes, you should stop using this website and its services immediately.